Returns

I want to return my purchase! What do I do?

Within First 30 Days from Date of Purchase Return any product* in new condition and appropriate for resale within 30 days of purchase for a prompt, courteous refund.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, , drop shipped items, and equipment without a return authorization approval from our Customer Service Department.

After 30 Days from Date of Purchase After 30 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, screens, drop shipped items, and equipment without a return authorization approval from our Customer Service Department

After 60 Days from Date of Purchase Items returned to The Spa MartTM after 60 days will not be accepted for return nor returned to you.

Non Returnable Items

The following items are non-returnable at any time: copyrighted materials (such as but not limited to books, CDs, and DVDs), HAZMAT items (such as but not limited to nail lacquers and cleaning agents), custom orders (such as but not limited to bolsters, and custom built equipment), drop shipped items (items that ship directly from the manufacturer), and equipment without a return authorization approval from our Customer Service Department.

Non-Compliant returns will be disposed of and credit will not be issued.

Guidelines for Returning Products

  1. Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 1-800-281-1772.
  2. Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 1-800-281-1772.
  3. Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued. Insure returns through the USPS or UPS for the value/purchase price of the shipment to ensure credit. Items must be in new condition, appropriate for resale.
  4. Returns should be addressed to: The Spa MartTM 2590 Shell Rd STE E Georgetown, TX 78628 Attn: Returns Department

NOTE: Return shipping charges are the responsibility of the customer.

Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Refunds

Please allow 14 days from the date your returned items are received by the The Spa MartTM Returns Department for your credit to be processed and issued. Funds will be deposited into your account within your credit card company’s policy guidelines.

Exchanges

Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above, including the Exchange Form with your return.

It may take 4-5 business days for your return to reach Us. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Can I exchange my order instead of returning it?

You do have the option of exchanging an order instead of returning it for a refund. Please give us a call, chat, or email and we will gladly share more details on how to process the exchange. Our Customer Service Team is available during business hours and by e-mail and contact us form after hours we will reply the next business day. We are more than happy to assist!
An exchange also requires a return of the original order, so feel free to follow the instructions on how to process a return.

How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach us. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Are there thespamart.com gift certificates and/or gift cards?

Currently we do not have a gift card option available. You may contact our customer service or sales team and we can add a credit to the individual’s account you wish to give a gifted amount of money to.

Do you do back orders?

Yes. We do back orders. If an item is out of stock with us or our drop shipping vendor we will notify you as soon as possible and ask if you would like a replacement item or to wait on the out of stock item. Out of stock orders will be shipped to you upon receipt unless a replacement item is requested.

Do you have a catalog?

No. We do not publish a catalog that you may request from us. With all the great products and supplies that we carry, a catalog would be as big as a phone book! We are too concerned about the environment to print something that large. If there is a particular item that you are interested in, please feel free to contact us and we will be happy to help you locate it.

Do you match prices if an item goes on sale after my purchase?

Yes, we do match or offer post-purchase adjustments within our 60-day return and exchange policy restrictions.

Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of the page If there are no live chat specialists available you can leave a message and we will reach back out to you promptly within 1 business day.

How do I unsubscribe from any of your mailing lists?

There are three quick and easy ways to unsubscribe from our mailing list.

  1. Click the unsubscribe button in the e-mail you received to remove you name from our list.
  2. Call us at 1-800-927-7671 and one of our customer service representatives will take care of your request over the phone.
  3. Email us at [email protected] and one of our customer service representatives will unsubscribe your email address.
Is the item I need going to go on sale soon?

Unfortunately, we are not aware if an item will go on sale or be marked down until it actually happens.

If you purchase an item and it goes on sale on our site after the purchase we do offer post-purchase adjustments within the 60-day Return & Exchange time frame. Reach out to our friendly and knowledgeable customer service team and they will assist you with this.

My email address has changed. How do I update this information to my current account?

There are three quick ways to update your email address in our system.

  • Go to your Account Profile in the top right corner and edit your Personal Information.
  • Call us at 1-800-927-7671 and one of our customer service representatives will take care of your request over the phone.
  • Email us at [email protected] and one of our customer service representatives will update your email address.
The item I need is out of stock. What do I do now?

Your item can still be ordered but you will receive a back-ordered estimated shipping date when it becomes available again. If you have any questions, you can call us directly at 877-281-1772.

Do you accept orders over the phone?

Yes, You may call us from any landline or cellular phone at +1 877-281-1772. We are happy to assist during business hours. After Hours you may still place orders via the website 24/7. Orders Placed after 4:00PM Central will ship the following day.


Payment Information

Do you accept international credit cards?

Currently we do not accept international credit cards. We apologize for any inconvenience this may cause.

Do you allow Checks, Cashier’s Checks or Money Orders?

We do accept Checks, Cashiers Checks or Money Orders. You must place your order via phone to utilize this option. We can do a check by phone for the order or you may mail the Cashier’s Check or Money Order to us. The order will be held until funds have been received and cleared. We also accept wire transfers for larger orders. Sorry we do not do Collect on Delivery shipping method currently.

Do you charge sales tax on any item?

Currently we only have a physical presence in Texas so we charge sales tax on orders to Texas only at this time. If you are a wholesale account (Spa Professional or Business) and have a resale certificate for your business, we will not charge sales tax on items in your order considered retailable.

Resale certificates are used by purchasers, when acquiring property for resale in its present form or as components of other property. They are also used to purchase taxable services that become a part of property for resale in some states. States that allow for resale exemptions either accept a state issued resale certificate or, in some cases, a multi-state certificate. A business that is registered for sales and use tax can use a resale certificate only when the merchandise being purchased is to be resold by the business. A business cannot use a resale certificate to purchase merchandise that they will use and consume in the conduct of business. Any merchandise obtained upon resale certificate is subject to sales and use tax if it is used or consumed by the purchaser in any manner, and must be reported and the tax paid thereon direct to the appropriate jurisdiction.

Is it safe to use my credit card on your site?

Yes! We know that the safety of your personal information is extremely important to you. We use a wide array of measures to protect your personal data and credit card information from unauthorized access. We do not store your credit card on site our credit card process or tokenizes this data to keep it as safe as possible.

How do ordered get processed with my debit or credit card online?

If you choose to pay by debit or credit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.

What forms of payment do you accept?

The Spa MartTM currently accepts Visa, MasterCard, Discover, and American Express for all orders. You may also pay for orders by phone using a wire transfer, Check, Cashier’s Check or Money order.

What can cause my order to be delayed?
  1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
  2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
  3. Orders Paid for with forms of payment other than credit card will be held until the form of payment clears.
  4. Natural Disasters and Weather out of our control incorrect address information and or damages of your order in shipping may delay you receiving your order. Our shipping partners are great at notifying us of any potential delays and or any known exceptions. We will make every effort to make sure you are aware and correct if under our control any exceptions to your order.

Technology

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.


About

Are there any benefits to having an account with you?

With your ThesSpaMart.com account, you will have access to the following information:
Your Account Information
Your Order History
Your Favorite Products List
Your Email Subscription
Your Payment Method on File
As well as other perks that an account holder with The Spa MartTM receives

How can I get assistance if I need it?

We’re Here to Help You!
Call the Customer Service Team at 1-877-281-1772 or email the Customer Service Team at [email protected]. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible

Connect With Live Help:
Ask your question via Live Chat to our Team. The Live Chat Link is in the lower right hand corner of our site on every page. Go Ahead – Start a Conversation With Us!

Do you sell to only licensed professionals?

The Spa MartTM was built with Licensed Professionals in mind but we do not discriminate between professional and retail customers. If you are a licensed professional you will enter your license number when signing up. We will verify this information after sign-up so for your first order you receive the correct wholesale pricing. Usually we verify wholesale accounts within 24 hours or sooner. Retail pricing is only available to all who see our site until you sign in with a verified wholesale account. There will be strictly professional items that are not visible to retail customers.