Within First 30 Days from Date of Purchase Return any product* in new condition and appropriate for resale within 30 days of purchase for a prompt, courteous refund.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, , drop shipped items, and equipment without a return authorization approval from our Customer Service Department.

After 30 Days from Date of Purchase After 30 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, screens, drop shipped items, and equipment without a return authorization approval from our Customer Service Department

After 60 Days from Date of Purchase Items returned to The Spa MartTM after 60 days will not be accepted for return nor returned to you.

Non Returnable Items

The following items are non-returnable at any time: copyrighted materials (such as but not limited to books, CDs, and DVDs), HAZMAT items (such as but not limited to nail lacquers and cleaning agents), custom orders (such as but not limited to bolsters, and custom built equipment), drop shipped items (items that ship directly from the manufacturer), and equipment without a return authorization approval from our Customer Service Department.

Non-Compliant returns will be disposed of and credit will not be issued.

Guidelines for Returning Products

  1. Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 1-877-281-1772.
  2. Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 1-877-281-1772.
  3. Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued. Insure returns through the USPS or UPS for the value/purchase price of the shipment to ensure credit. Items must be in new condition, appropriate for resale.
  4. Returns should be addressed to: The Spa MartTM 2590 Shell Rd STE E Georgetown, TX 78628 Attn: Returns Department

NOTE: Return shipping charges are the responsibility of the customer.

Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Refunds

Please allow 14 days from the date your returned items are received by the The Spa MartTM Returns Department for your credit to be processed and issued. Funds will be deposited into your account within your credit card company’s policy guidelines.

Exchanges

Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above, including the Exchange Form with your return.

It may take 4-5 business days for your return to reach Us. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.


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