Customer Service
Price Changes
The Spa MartTM makes every attempt to hold the line of listed prices on the web for the calendar year. However, sometimes our costs change after the The Spa MartTM calendar year begins, so we must reserve the right to change prices accordingly. The most current prices are reflected on our website, www.thespamart.com. We regret any inconvenience that price changes may cause you, our valued customer. If the new price is not acceptable to you, you may return the product in accordance with our Return Policy.
Return Policy
Within First 30 Days from Date of Purchase
Return any product* in new condition and appropriate for resale within 30 days of purchase for a prompt, courteous refund.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, , drop shipped items, and equipment without a return authorization approval from our Customer Service Department.
After 30 Days from Date of Purchase
After 30 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, screens, drop shipped items, and equipment without a return authorization approval from our Customer Service Department
After 60 Days from Date of Purchase
Items returned to The Spa MartTM after 60 days will not be accepted for return nor returned to you.
Non Returnable Items
The following items are non-returnable at any time: copyrighted materials (such as but not limited to books, CDs, and DVDs), HAZMAT items (such as but not limited to nail lacquers and cleaning agents), custom orders (such as but not limited to bolsters, and custom built equipment), drop shipped items (items that ship directly from the manufacturer), and equipment without a return authorization approval from our Customer Service Department.
Non-Compliant returns will be disposed of and credit will not be issued.
Guidelines for Returning Products
- Inspect your return: Make sure that all items are unopened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 1-877-281-1772.
- Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 1-877-281-1772.
- Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued. Insure returns through the USPS or UPS for the value/purchase price of the shipment to ensure credit. Items must be in new condition, appropriate for resale.
- Returns should be addressed to:
The Spa MartTM
2590 Shell Rd STE E
Georgetown, TX 78628
Attn: Returns Department
NOTE: Return shipping charges are the responsibility of the customer.
Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
Refunds
Please allow 14 days from the date your returned items are received by the The Spa MartTM Returns Department for your credit to be processed and issued. Funds will be deposited into your account within your credit card company's policy guidelines.
Exchanges
Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above, including the Exchange Form with your return.
Damaged Shipments
Please thoroughly inspect shipments, noting damage to cartons on the freight bill. The Spa MartTM will not be responsible for damage unless noted at the time of delivery. Please keep all packing materials until items have been fully inspected. Contact Customer Service at 1-800-281-1772 within 72 hours to report damage.
Do not sign for shipments until you have thoroughly inspected for damage. Visible damage to cartons must be noted on the freight bill. We cannot be responsible for shipments that are not signed for as damaged. Do not dispose of the box or packaging material until items have been fully inspected for damages or defects. Reports for visible or concealed damage must be made within 72 hrs.
OR
If the product you receive is damaged, defective, or incorrect, we require photos of the item and/or packaging. Email photos to [email protected] within 72 hours of receipt of shipment. This will be required in order to have the damaged/defective/incorrect item collected / replaced. Product claims that have been approved for replacement are shipped within 24 business hours using the same shipping method from the original order. Freight / UPS damage must be reported within 72 hours of receiving your shipment. Please call 1-877-281-1772 or e-mail [email protected] . Retain all original packaging material for onsite inspection by a UPS or Freight Representative.
Missing Products from Order
Items missing from your order must be reported missing within 72 hours of receipt for replacement.
Defective Equipment
For non-functioning equipment, contact Customer Service at 1-877-281-1772 within 72 hours of receipt of your order.
Defective equipment after 90 days of being received at a customer’s location, it will be the customer’s responsibility to ship back the equipment in question for warranty repair. Customer would contact a Customer Service Agent to obtain an RA to return the item to The Spa MartTM or the Manufacturer for warranty service. When shipping back the equipment to The Spa MartTM please take care to package the unit so there would be no freight damage. Be sure when shipping the item you obtain a tracking number and insure the item for full value. If the equipment is damaged in shipping to us we will be unable to repair the item you will be contacted by a The Spa MartTM Customer Service Rep and will need to file freight claim with the carrier you used to ship the item. Once the item arrives and is inspected. If the item is not repairable then The Spa MartTM or the Manufacturer will replace defective equipment under warranty and will ship the equipment back to you at their cost. Be aware that if an item is replaced under warranty the warranty is not extended.The warranty time period is based upon the original order’s delivery date. The Spa MartTM does not offer a loaner program at this time.
Liability: The Spa MartTM assumes no control over the use of products sold. We are not liable for any loss, damage or expenses of any kind arising out of the use or inability to use our products. Keep a record of shipment until you have received credit or replacement merchandise. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). It is the responsibility of the licensed professional/salon owner purchasing products to be aware of the regulatory compliances outlined by their state board or governing agency.